Delivery Info & Postage Charges

HOW LONG WILL MY ORDER TAKE TO ARRIVE
All of my products are hand-made to order, and I aim to ship each orders within 5 working days. If there is going to be a delay with your order I will get in touch with an update.

COVID 19 SHIPPING UPDATE
Following the covid-19 outbreak my supplies are still being effected which could delay your order.  The majority of Royal Mail parcels are arriving on time but occasionally there may be delays, I am grateful for your patience.

CAN I SEND THE ORDER DIRECTLY TO SOMEONE
YES…There is an option for you to select an alternative address during the checkout process.
IN A HURRY
If you require an item in hurry I will try my best to accommodate your order, please drop us a message on the in CONTACT PAGE to see if this is possible before you order. 24hr special delivery.
INTERNATIONAL SHIPPING 
International shipping is available , I only offer signed & tracked service, this is due to changes in customs and following brexit, but please note that your parcel may incur customs, duties & taxes these charges are the sole responsibility of the buyer. No refunds can be issued for abandoned packages due to unpaid shipping / import fees.

POSTAGE CHARGES

UK  Zone 1 Royal Mail 1st Class Post
Order Value:  £0 - £35.00 -  £4.50 / £35.00 & above  £7.50
Royal Mail Special Delivery £9.50

Royal Mail 2nd Class Post
Order Value:  £0 - £35.00 -  £3.95 / £35.00 & above £6.50 

Europe Airmail Tracked & Signed 5 working days
Order Value: £0 - £35  £12.50 / £35 & above  £14.00

USA  Zone -  1:  Tracked & Signed  7 working days
Order Value: £0 - £35 £15.00 / £35 &above  £21.50

Australia: Zone - 2: Tracked & Signed  7-10 days
Order Value: £0 - £35 -£14.50 /& above  £21.50     

Please note: Legally the importer of record ( i.e. the person in whose name the goods are imported ) is responsible for any import and customs duties, fees, etc... Once an order has been dispatched we do not have any control on how long customs clearance/ delivery may take.I make every effort to deliver your order as quickly as possible, I normally despatch within 3-5 days. However during busy times it may take longer to dispatch your order.
Telephone orders call :
02920 679808

Returns Policy
I hope you will be happy with your order, however in the unlikely event you are not entirely satisfied, and we will offer you an exchange or refund. Please return your purchase, in the condition received, original packaging within 14 working days of receipt. We are sorry but postage and packaging is non refundable, unless the item is faulty. We would advise that you obtain a proof of posting when you return the package as it is your responsibility until it reaches us. 
Also the right to cancel and return items for refund does not apply to personalised orders. 

Please return to:
Pink Corsage
82 Picca Close 
Cardiff
CF5 6XR

If your order does not arrive or arrives damaged, Pink Corsage will replace the goods to an equal value or, where appropriate, offer a full refund after an investigation with Royal Mail has been carried out. Damaged or lost orders must be reported to us within 14 days of the delivery date. Please note, all refunds and replacements are at our discretion.